PRIVACY

Amended November 1, 2021 and in compliance with updated regulations for (GDPR) - General Data Protection Regulations for the European Union and for which impacts any customers from the EU Zone where browsing, purchasing, or communicating with this website is concerned. 

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English is the legal language used for this document

Applicable to all domains linked to this website​

Information on GDPR for the EU can be found here

https://ec.europa.eu/info/law/law-topic/data-protection_en​

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Your privacy is important to us and this document outlines how we manage, deal and engage with customers on G&Fire.com . Please make sure to have read and agreed to all the statements. For more information regarding your privacy, please contact us

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We receive, collect, and store the following information:

• Order details which include your phone number, address for delivery and order details

• Placement of cookies for navigation of the site (see cookies section)

• Email address when you subscribe and when you order from the website

• In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet for order anti-fraud and to provide such information to local, regional and international authorities to pursue illegitimate users and fraud cases in the legal courts of applicable jurisdictions we or our subsidiaries operate in; including management of collections from International and local banks and Credit Card operators where applicable.

•  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information if available and applicable), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect the information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect this information:

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do we store and manage your details:

Our company is hosted on the Wix.com platform for commerce and visual application. We also host our email on our own dedicated server hosted in both the USA (Arizona) and France (Paris)  Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. The privacy policy applicable to us is the same applicable to Wix.com

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Data provided to Shipping companies:

Your name and contact details including your delivery address is stored via web and or directly via the courier company through which we provide the information passed on to us. The data must match your billing address of DBA. Deliveries are managed by a third party for all deliveries. Similar information will be stored at other international couriers such as FedEx, UPS, and DHL for any deliveries local or International through these and other couriers we may use. Their privacy and terms and conditions are detailed on their website and our engagement is a "pass-over" engagement to facilitate the delivery.

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Payment data storage:

Payment can be made offline via manual card processing, bank transfer or check (if and where applicable). If you opt to pay by Credit Card, then your data including card payment details is managed and stored by your Bank or issuing card manager and the courier companies using SSL (Secure socket layer) encryption. For Paypal (if applicable), your information is managed and stored by PayPal Inc - all where applicable Any references for such data collection will be passed on to the relevant gateway or payment provider you have used or the courier services where online payment is processed for you by them and your bank/card issuer or manager where applicable. Your physical shipping address data is stored on file and passed to 3rd party couriers.

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How do we communicate with you:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. You may opt out at anytime from any forms or information you may have subscribed to using the opt-out feature or by communicating with us.

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Cookies and their types:

Cookies are small pieces of data stored on your PC or Mobile browser, usually used to keep track of your actions on the site. Additionally your IP may be tagged to the cookie(s) to help us manage and prevent unauthorized hacking, fraud or malicious intent. In accordance with the GDPR, we are informing you of the use and placement of cookies which are meant for the above application and will not harm your PC or Mobile in anyway. Types of cookies used are as follows:

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• Session Cookies: svSessio/HS/incap_ses_${Proxy-ID}_${Site-ID}/incap_visid_${Proxy-ID}_${Site-ID}

• Persistent Cookie: XSRF-TOKEN/nlbi_{ID}

• Two Weeks: smSession

 

In addition, support main applications and third-party apps may use cookies that aren't listed in the table above. You can check which cookies are used on these platforms using Chrome's built-in cookie view. Just click Secure next to the URL bar and then click cookies.

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What we do not do with your information:

• Sell or rent your personal details or any details including cookie information to marketing firms, vendors or suppliers

• Spam email

• Mange any financial information regarding payments you provide to third party processors (as listed above)

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Updates to our Privacy Policy:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Liabilities and Updates:

Any forms and data collection used by us on our website has been updated to account for new policy changes. Applications by third parties are managed by them directly and we reserve the right to remove any application that we find non compliant.